Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
Surgicare of Hawaii: facility fee.
Your anesthesiologist: his/her fee for the surgery.
Your surgeon’s office: his/her fee for performing your surgery.
Your pathologist: services for tissue specimens removed during surgery requiring further examination.
An extended home health care service.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. WE ARE UNABLE TO ACCEPT CHECKS.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
If you encounter problems paying your bill, please contact our office immediately at 808-528-2511 and ask for our collections department.
What is your credit and payment policy?
Payment in full is required on day of surgery for all procedures including cosmetic procedures.
This amount does not represent what your final balance may be after insurance pays. Implants and taxes may be billed in addition to your procedure(s) and may not be covered by your insurance. You will be responsible to remit payment in full for any portion of the claim not covered by your insurance carrier. Any unpaid balances after 60 days will be sent to collections unless prior arrangements are made with our office.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a notice from us regarding the amount to pay. Self pay accounts are asked to pay 59% of the total estimated procedure on or before the date of surgery and to also sign a financial agreement keeping in mind that our balances are due within 60 days.
Please remember Surgicare of Hawaii fees are separate from your surgeon, anesthesiologist and any laboratory or testing fees.
If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately.